Hello Lovely Shoppers,

At Naked Zebra, we're absolutely thrilled to have you as part of our fashion-loving family! 😊 We believe in ensuring your shopping experience is nothing short of fabulous, and our return policy is designed to make sure you have a seamless and joyful journey with us, while also supporting our small, independent, family business.

 

Returns & Exchanges:

Eligibility: 🌟

  • You have a full 14 days to decide if an item is your new favorite!

  • And just to note, returns past the 14-day mark will transform into fabulous store credit. ✨

  • Please return items that are still in their original, unworn, unwashed, and undamaged condition, complete with all the tags and packaging.

  • Remember to include our order packing slip or return invoice so we know exactly which goodies you're sending back to us 😉

Return Shipping: 📦
  • While we can't offer free shipping labels for returns and exchanges (we wish we could!), shipping costs are your responsibility, except in cases of the rare defective or incorrect items sent by us. 💌
Lost Return Packages: 🙈

  • We understand that life can sometimes be unpredictable, and packages can go on their own adventures. Unfortunately, we can't take responsibility for lost or stolen return packages.

  • But hey, don't forget to keep your proof of postage and tracking number – they're like little passports for your returns!

Refunds and Store Credit: 💰

  • Once your returned item finds its way back to us and we've given it some loving inspection, we'll swiftly issue a refund to your original payment method or provide you with store credit, whichever tickles your fancy.

  • We're quick, but give us 5-7 business days to work our magic. 

Defective or Incorrect Items:🚫

  • Oops! Sometimes, the fashion fairies mess up. If you receive a defective or incorrect item, let us know within 7 days of its arrival at your doorstep.

  • We'll make it right by covering the return shipping costs, providing a return label and giving you the option of a replacement item or a full refund.

Exchanges: 🔄

  • Fancy swapping something for a different size or color? It's a breeze! Just click [here] and fill out the form.

  • After we've received and showered your item with love and inspection, we'll send you store credit for the item's cost (minus shipping and/or any discounts applied). Hang tight for 3-5 business days while we work our exchange magic. 

Store Credit:💳

  • Our store credit is like fashion currency that lasts for a whole year from the date it was born. You'll receive a magical store credit code via email once your return is processed.

Final Sale Items:🚀

  • Keep an eye out for our clearance or final sale items – they're absolute treasures, but they're non-returnable and non-refundable. We'll make sure to label them so you don't miss out!

Price Adjustment:💰

  • Just a friendly heads-up, our prices might do a little dance from time to time. Unfortunately, we don't offer price adjustments on any of our fabulous products.

How to Initiate a Return or Exchange:

  1. Click [here] to kickstart your return or exchange adventure.

  2. Share your order number, tell us which item(s) you're sending back or exchanging, and give us a sneak peek into why you're doing it.

  3. We'll send you all the scoop on what to do next, so you can send your item(s) on their way with a wave and a smile! 😄

 

By shopping at Naked Zebra, you're not just treating yourself to stunning fashion – you're also supporting a small, independent, family business. We can't thank you enough for embracing our return policy. Your cooperation helps us continue to offer top-notch products and unbeatable customer service. 🌼

 

With lots of love and gratitude,

Your Fashion Family at Naked Zebra

 

Last updated/Effective date: September 19th, 2023

- Naked Zebra